fa 999 Privacy Policy

fa 999 (referred to herein as "we", "our", or "the platform") operates an online betting and casino service for users in Bangladesh. This privacy policy describes what information is collected about you when you use our website (https://fa-999.cam) and associated mobile app, for what purposes it is processed, and how it is kept secure.

This policy is linked to and supplements our Terms and Conditions. By accessing the site or opening an account, you accept the terms of this privacy policy. You must be at least 21 years old and legally eligible to place bets in Bangladesh.

We reserve the right to update this policy at any time. We will post a notice on the platform before any changes take effect. Continued use of the site after an update indicates that you have accepted the revised policy.

2.1 Information Provided at Registration

When you open an account, we collect what you provide directly. This includes:

• Full name and date of birth
• Mobile number and email address
• Preferred payment method details (bKash, Nagad, Rocket, or bank account number)
• National ID or passport number (where identity verification is required)

2.2 Automatically Collected Information

When you use the site or app, certain information is recorded automatically:

• IP address and device type
• Browser and operating system version
• Pages visited, time spent, and click patterns
• Login times and account activity logs
• Session data from cookies and local storage

2.3 Transaction-Related Information

For every deposit and withdrawal, the amount, method, and time of the transaction are recorded. All financial activity within the limits of a minimum deposit of ৳100 and a minimum withdrawal of ৳800 is stored.

fa 999 uses collected information for specific, legitimate purposes. The permitted purposes are:

• Account management: To handle registration, login, and security verification.
• Identity verification: To verify information required for anti-money laundering compliance and age confirmation.
• Payment processing: To handle secure transactions via bKash, Nagad, Rocket, and bank transfer.
• Customer support: To provide assistance in Bengali and English via live chat and email.
• Platform improvement: To analyse usage patterns and improve service quality.
• Promotional communications: To send information about bonuses and offers — you can opt out at any time.
• Responsible gaming enforcement: To detect unusual betting behaviour and help prevent problem gambling.

We never sell your information to third parties or use it for personal gain.

fa 999 shares your personal information with third parties only in the limited circumstances below:

4.1 Service Providers

Payment gateways (bKash, Nagad, Rocket), IT infrastructure providers, and fraud-detection agencies may receive limited information as needed to deliver specific services. These providers are bound by strict confidentiality agreements and may use the information only for the designated purpose.

4.2 Legal Obligations

Where a court, government body, or law enforcement authority in Bangladesh requests information through a valid order or warrant, we comply with that obligation.

4.3 Business Changes

In the event of a business merger or acquisition, user information may be transferred to the new operator. We will give advance notice in such cases, and the new operator will be required to maintain protections equivalent to those in this policy.

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Required to keep login sessions active and maintain security. These cannot be disabled.
• Functional cookies: Used to remember language preferences and user settings.
• Analytical cookies: Used to understand which parts of the site are used most. These can be disabled from your browser settings.

5.2 Cookie Controls

Most cookies can be disabled by changing your browser settings. However, disabling essential cookies will prevent you from logging in to your account and may make some services unavailable.

fa 999 follows several technical and procedural security measures to protect user information:

• SSL encryption: All data transmitted via the website and app is encrypted using SSL technology.
• Access controls: Only authorised staff may access personal information, and only to the extent required for their specific role.
• Data minimisation: No information is collected beyond what is necessary.
• Secure servers: All data is stored on secure servers with regular backups and monitoring.
• Staff training: Staff receive regular training on compliance with privacy protection policies.

No method on the internet is 100% secure. However, we are committed to ensuring the highest level of protection. Should a security breach occur, we will notify affected users as quickly as possible.

fa 999 retains personal information for defined periods in accordance with legal obligations and business needs:

• Account information: For as long as the account is active and for a set period after closure to meet legal requirements.
• Financial transaction records: Retained for the period required under financial regulations.
• Log files and technical data: Generally up to 90 days, though this may be extended where a security investigation requires it.
• Customer support conversations: Kept for a set period to maintain service quality.

Once the retention period ends, information is securely deleted or anonymised so that no individual can be identified from it.

You have the following rights regarding your personal information:

8.1 Right to Access

To find out what information we hold about you, submit a request by email. After verification, we will provide details of the relevant information.

8.2 Right to Correction

If any of your information is incorrect, you can request a correction through your account settings or by contacting support.

8.3 Request for Deletion

If you close your account or request that specific information be deleted, we will provide the maximum assistance within our legal obligations. However, certain transaction-related information must be retained for a set period due to financial regulations.

8.4 Opting Out of Promotional Communications

If you no longer wish to receive messages about bonuses and offers, update your communication preferences in your account settings or let our support team know.

Under the Responsible Gaming Policy, you may also place restrictions on your own account — no reason is required.

All fa 999 services are intended solely for individuals aged 21 or older. We do not knowingly collect any information from persons under the age of 21.

Providing a date of birth at registration is mandatory. Where there is doubt, age is confirmed via national ID or other documentation. If a user is found to be under 21, their account will be closed immediately and any information collected will be deleted.

If you become aware that a minor is using our site, please notify our support team immediately.

Our technical infrastructure may store data on servers located outside Bangladesh. In such cases, we ensure that data is processed in accordance with data transfer agreements and security protocols.

We have data protection agreements in place with all third-party service providers, ensuring that your information is handled to the standards set out in this privacy policy.

Game providers on our platform — including Pragmatic Play, Evolution, JILI, PG Soft, and others — use their own technology. These studios handle your gameplay data according to their own privacy policies. fa 999 is not responsible for the data practices of game providers.

Payment-related information is handled directly through the secure gateways of bKash, Nagad, and Rocket. These organisations have their own privacy policies, available on their respective websites.

This privacy policy is reviewed and updated periodically. For significant changes, we will notify users by email or via a notice displayed at login.

The date of each revision will appear at the top of the page under "Last updated". Copies of previous versions are available on request through support.

To learn more about fa 999 and understand how the platform operates overall, you can read our About Us page.