fa 999 Responsible Gambling — Enjoy With Control
When gambling shifts from a source of enjoyment to a source of stress, it is time to stop. fa 999 believes betting is a form of entertainment — it is never a way to earn money. On this page, we will show you how to set your own limits, what warning signs to watch for, and where to go for help.
Minimum age to register and play at fa 999 is 21
To create an account, place bets, or play any casino game on our platform, you must be at least 21 years old. We are committed to protecting minors and follow a strict age verification process.
What responsible gambling means to us
Betting is a leisure activity. When it goes beyond reasonable bounds and causes financial, family, or mental harm, it becomes a problem. fa 999 wants all its users to play with awareness and in control of their own choices.
fa 999 is an entertainment platform, and our goal is for every user to have a positive experience. We understand that uncontrolled betting can cause a great deal of harm, from financial hardship to family conflict. That is why we actively provide tools that let you make your own decisions — how much you play, how much you spend, and when to take a break.
Our Terms and Conditions clearly state that any illegal activity or participation by minors is strictly prohibited. Our Privacy Policy also ensures that your personal information is kept secure and is not shared with any third party without authorization. Before placing a bet, ask yourself — am I playing for fun, or am I trying to recover money I have lost?
The key principles of healthy gambling are: setting a budget in advance, accepting losses when they happen, never borrowing money or breaking savings to bet, and keeping up the habit of spending time with family and loved ones. If you feel your gambling habits are out of control, our support team is always here for you.
Tools for setting your own limits
fa 999 gives users the ability to manage their own gambling experience. Contact our 24/7 support team to use any of the tools below.
Deposit Limit
Set a maximum amount you can deposit within a given period — daily, weekly, or monthly. This makes it easier to avoid overspending.
Deposit LimitSession Time Limit
Set how many hours you stay active on the platform at a stretch. Once the set time is up, you will receive an automatic notification.
Session LimitLoss Limit
Set a cap on how much total loss you will accept within a set period. Betting stops automatically once the limit is reached.
Loss LimitCool-Off
If you want a short break, request a temporary suspension of your account for anywhere between 24 hours and 30 days.
Cool-OffSelf-Exclusion
If you want to stay away from the platform for an extended period, request to close your account for 6 months, 1 year, or permanently. The account cannot be reopened while self-exclusion is active.
Self-ExclusionReality Check
A message is shown every so often — how long you have been playing, and a summary of your total wins and losses. This keeps you aware.
Reality CheckRequest Self-Exclusion
Fill in the details below and send them via live chat or email. Our team will process the request within 24 hours.
This form is a sample request template only. Contact our live chat directly to confirm your self-exclusion.
Warning signs of problem gambling
If you notice one or more of the following signs in yourself or someone you know, consider seeking help straight away.
Chasing losses
Repeatedly placing more bets to recover losses — this is the most common warning sign.
Using savings or borrowing money
Breaking into emergency savings or borrowing money to bet quickly throws your finances off balance.
Withdrawing from family
Neglecting family, friends, or work because of gambling, leading to distance and conflict.
Emotional restlessness
Feeling anxious, restless, or irritable when not gambling, and becoming moody when unable to play.
Hiding it from loved ones
Keeping your gambling secret from family or close people, or lying about it.
Unable to stop
You have decided to stop but keep coming back — this is a clear sign of lost control.
You are not alone — where to find support
Asking for help when gambling becomes a problem is not weakness — it is courage. Take any of the steps listed below.
fa 999 Live Chat
Our 24/7 live chat support team can assist in both Bengali and English. Tell us directly about self-exclusion, deposit limits, or any concern — no judgment, just help.
Email Support
If you are not comfortable talking directly, write to us by email. Our support email address is: [email protected] — the team will respond within 24 hours.
Family and Loved Ones
Open up to your family. The support of loved ones often helps before professional assistance is even needed. They want what is best for you.
Professional Counselling
Speak with a mental health specialist or counsellor. Mental health service providers and hospitals in Bangladesh can offer assistance in this area.
Self-Help Groups
Sharing experiences with others facing the same problem reduces isolation and makes it easier to find a way forward. Look for local community groups or online groups.
Learn More
Visit our FAQ section for detailed information on platform rules and terms — you will find answers to many common questions there.
Some tips for staying safe
Building a few simple habits before gambling can make the experience much better. First, ask yourself before each session — can I accept losing today? If the answer is no, it is better not to play that day. Second, set aside only the amount you are willing to spend on entertainment — losing it should not stop your life.
Avoid betting under the influence of alcohol or when under mental stress, as your ability to make sound decisions is reduced at those times. Never think of betting as a source of income — staying profitable at a casino or betting platform over the long run is not possible on average. fa 999 publishes the RTP (return to player rate) for each game, which shows how much money comes back on average for every ৳100 wagered — but this is not a guaranteed promise.
Keep your family in mind. Your financial decisions do not affect only your own life. If you feel the situation is becoming hard to manage on your own, seek professional help quickly — delaying makes the problem more difficult.
We would like to remind all members of the fa 999 community that by opening an account on our site, you agree to follow the values and policies described on our About Us page. Responsible gambling is at the heart of those policies.